Privacy Policy
We value your trust and strive to make the "Predictions" service safe and transparent. This document explains in detail what data we collect, how we use it, and what rights you have.
This document was last updated on 12 September 2025. If we make changes, we will notify users through the available channels.
What data we collect
- Contact details — Name, email address, and phone number that you provide during registration or when filling in contact forms.
- Astro profile — Date, time, and place of birth, if you use personal horoscopes or compatibility features.
- Technical information — IP address, device type, browser language, and cookies that help display the site correctly and develop the service.
- Interaction history — Requests to customer support, actions in your account, newsletter subscriptions, and selected services.
How we use your information
- To provide the services you have chosen and create personalised recommendations.
- To maintain your account, respond to questions, and send important notifications.
- For analytics and interface improvements: we review anonymised metrics and usage scenarios.
- To comply with legal requirements, for example to store documents related to payments and requests.
Our core principles
Transparency
We clearly explain what data we collect and why we collect it.
User control
You can request, correct, or delete your data at any time, within the limits of applicable law.
Security
We apply technical and organisational measures so that your information remains protected.
Your rights
- To obtain information about what personal data we store and how we process it.
- To request correction of inaccurate data or its update.
- To request deletion of personal data if it is no longer needed to provide services or handle requests.
- To withdraw consent to processing and restrict the use of data for marketing purposes.
To exercise your rights, please contact us at the email address below. We will respond within 30 days, and in complex cases — no later than 60 days, explaining the reasons for any delay.
Data retention periods
We keep your data while you use the service or for as long as required by law. Astro-profile data and consultation history are deleted upon your request. Information about payment transactions may be stored for up to 5 years if needed for accounting and dispute resolution.
Analytics-related cookies have a lifespan from 30 days to 13 months. You can delete them earlier in your browser settings.
Security and data transfers
We use HTTPS, multi-level access to the admin panel, regular backups, and anomaly monitoring. When we engage third parties (for example, payment systems), we sign confidentiality agreements and require them to meet data processing standards.
If a security incident occurs that affects your data, we will notify you and, where required, the relevant regulators in accordance with applicable law.
Contact details
If you have any questions about how we process data, please contact us — we will be happy to help.